FAQ

Once we receive all the required information and files pertaining to your particular shop, we generally try to complete the setup within 4 business days.

There are 50 of free themes From Shopify, most of these however are of poor quality and with no support from the developer/designer of the theme. Going for a Premium Theme means that you get a better one, in terms of both design and functionality, as well as support from the developer.

Yes, our themes include 1-Click Demo Content Importer which allows you to setup the theme quickly as in the demo.

Yes! Definitely, we can help you. Everything applies the same for a dropshipping store, except that we will only add up to 30 products for you and you will need to tell us what types of products you want to sell so that we can add them to your store.
This will be done through the Oberlo app, and once the Setup is finished, we will show you how to work with the app, how to add products to the store and how to manage and work with new orders.
To order a dropshipping store just head on over to our Shopify Setup service and pick 1-30 under the Number of Products option. Then pick the rest of your desired options and go through the checkout. That's all! . View Details

While there are often small changes or additions that we can help you with through our Theme Tweak service

We try to be as fast as possible and not compromise the quality of our work, but if you need help right away, we probably won't be able to help you. To ensure the quality in our work and consistency in our experience, StoreFix.co moves at its own pace.
If you need a request prioritized above others, simply let us know and we'll work on that one as a priority above the other active requests.
If you like work to be delivered an average of 30%-40% faster, where we guarantee faster delivery times for all your requests, as our team of Experts will dedicate more time every day on your requests.
If you're in a hurry, the sooner you get signed up, the sooner we can get to work! You are always protected with our full refund guarantee.

You sure can! Contact your Expert and let them know you want to cancel a request. If this request has not been started yet, it can be canceled.

Exactly what it means. You can send us unlimited Requests and Revisions. Just remember, each revision may affect the delivery timelines of other pending/active requests.

Every new email or form submission creates a new request. Revisions will take priority over other requests.

Basically, this service will provide you with help for optimizing your store and won't help with general business management tasks. To make this clearer we have shared some examples of tasks that are accepted (store optimization) and tasks that won't be accepted (business management).

WHAT'S INCLUDED (STORE OPTIMIZATION)?

Here's a list of some of the tasks that you can request:

• Product updates
• Collection creation and updates
• Client list import/update
• App installations
• Implement new functionality through your theme or apps
• Update content for a new line of products
• Banner designs for product pages, collection pages, or homepage sections
• Banner design for new product lines, new seasons, or special promotions.
• Shipping Settings
• Payment Gateway settings or integrations
• Domain integration
• Simple HTML & CSS development jobs
• Add pages
• Theme customization, updates, and upgrades
• Trust Badges
• Mega Menu configuration
• Advanced Menu Categorization
• And more...

WHAT'S NOT INCLUDED (BUSINESS MANAGEMENT)?

This service provides you with assistance to make monthly improvements to your Shopify store, whether it's in the backend or the frontend. However, this service is not meant for us to take your place and manage your business for you, so here is a list of the things that are not included in the service:

• Order management (example: sending shipping labels to clients, following up with orders, etc)
• Customer support (example: responding to your clients, managing customer service, working in a CRM, etc)
• 3rd party system management (example: setting up an automated emails sequence in Mailchimp, updating information in CRM or project management tool, etc.)
• API Integrations
• Custom payment integrations
• Advanced Development requests (example: develop a custom mega menu with 5 level deep links)
• Tasks related to business management instead of store optimization

While we try to show you a list of what's included and what's not, due to the individuality and complexity of each business, you may have specific needs that are not mentioned here. We reserve the right to reject a request that doesn't entirely fit in what's included in our service, so please contact us to verify!

Once you have an active contact with us, you will immediately be invited to our Request Portal, where you will be able to see all active requests and the progress of each.

We are all human. And while our team tries hard to deliver the best results for you, they can get it wrong sometimes. So here’s a quick guide on how to get help and potentially fix any issues you have.

1. Review your requests Getting used to working with a remote team takes a different kind of communication style and attention to detail. Before you get stressed, make sure your request is clear and easy to understand.
   Sometimes breaking your request down into parts or formatting the information differently can clear up a lot of confusion.
   Always remember, the Experts are not mind-readers. While your request may seem crystal clear to you, you're an individual that thought of this idea because of the websites, designs, and features you saw somewhere. Your brand, will also have specific requirements that other clients don't necessarily have or need. So please help your Experts by not assuming that what is clear to you should be clear to them. Try to explain it from another perspective or providing more examples if you haven't already.
   If that doesn’t work…
2. Talk to your Expert We are all adults and if your Expert missed something, let them know ASAP. They will correct as fast as possible and work hard to make things right. This is our promise to you. If you still feel like there’s an issue that’s not being resolved or is being ignored…
3. Email hello@storefix.co Tell us what the issue is and we'll always do our best to help.

Migrate your website to Shopify from any platform and retain your existing SEO traffic. Move strategically to Shopify and get your theme, apps, and store setup the right way.

Migrating all your web store products, content, images, order data, customer data etc. can be an incredible hassle, especially in the hands of inexperienced developers. At StoreFix.co, we guarantee you a seamless Shopify migration, by a team of certified Shopify experts. Our award winning team of designers and developers has years of experience helping businesses shift their ecommerce operations to Shopify, from popular ecommerce platforms like Magento, WooCommerce, BigCommerce, Volusion and others.

Initially, you have to configure basic administrative settings then import Store’s data to Shopify then Organize your products then create a stunning website then set up domain after that setup shipping then configure taxes then set up a payment provider.

First, you need to connect your Source Cart that indicates your Shopify store URL, then selects the data to migrate, choose all the files that you’d like to transfer, choose other additional migration options if you want, and finally launch migration.

We don't offer phone or video call support at this time. We are able to keep our support services accessible and cost effective by offering them exclusively online instead.

You can reach out to us at any time through our Support Email or by filling out our Contact form. Please provide key details along with your question, such as which theme you're using and your shop URL (and password too, if the shop is locked).

We aim to provide feedback for all requests within 24 hours, but please allow for 1 business days for a response. Our support team is primarily based in the Eastern Standard Timezone and is available during standard business hours, Monday to Friday.

For immediate assistance, the best option would be to contact Shopify Support, as they maintain a 24/7 phone and online chat service.

I didn’t get any response on my ticket? Guaranteed response period is 24 hour. Typically, you will get response in a few minutes if the ticket is submitted during our working hours. We never ignore your tickets.
Pls make another ticket

We don't have hourly rates. We provide a flat fee for the whole project, therefore preventing blown budgets. This way you will always know exactly what you are going to pay us.

We stand behind our work. If your store doesn't include everything specified in your package, you can ask for a full refund for up to 14 days after delivery. Deleting any work we have done for you will not qualify for a full refund. We don't offer refunds for buyer's remorse so we encourage you to get in touch with us to answer all your questions before buying.

Yes, we do. We are committed to 100% customer satisfaction, in case you do not feel satisfied with our services, you can ask for money refund and we will do it.

No, submitting a project is absolutely free and there’s zero obligation to hire an expert, even when you do receive an estimate.